Susan organized and led Emory's first Office of Institutional Planning and Research. While she led the data collection effort, Emory entered U.S. News' Top 25 list in 1992 and moved up consistently. "In the early 90s, the university was not reflecting its true strength," she has noted. "Our recalibration strategies really paid off." Now Susan accepts a very limited number of clients each year for consultation on ways to improve rankings and competitive position. Contact her directly to explore this work.

In 1995, Emory was invited to join the Association of American Universities (AAU), comprised of North America's top research institutions. Susan served as chair of the AAU Data Exchange and improved its effectiveness during her term. Having represented Emory in the Higher Education Data Sharing consortium (HEDS) and other data groups, she knows how leaders can use data sharing to increase competitive advantage and productivity.

Susan is especially experienced in designing and implementing quantitative and qualitative studies, including constructing, testing and administering questionnaires and web surveys, conducting focus groups, and applying research findings to the current questions and issues that institutions face.